Fluidra North America

Contract Order Processing Representative I

Posted 15 Days Ago

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Carlsbad, CA

Hybrid

24-24

Junior

Hardware • Internet of Things • Retail • Robotics • Software

A global leader in the pool & wellness industry.

The Role

The Contract Order Processing Representative processes purchase orders, manages order status, provides customer service, and collaborates with sales teams to resolve inquiries.

Summary Generated by Built In

Fluidra is looking for a Contract Order Processing Representative I to join our team in Carlsbad, CA. The contract is expected to extend through end of summer.

WHAT YOU WILL CONTRIBUTE

Processes purchase orders that are received via EDI, fax, and email. Responsible for order management, ensuring orders are set up to ship complete and on time depending on availability. Responds to customer order status inquiries, submits purchase order correction requests, and provides product availability information via phone, email and fax. Additionally, you will:

Provide customer service via email and over the telephone for all regions.
Partner with Sales and Service Managers to resolve customer order inquires and issues.
Basic customer service skills including processing order requests via email and fax.
Submits purchase order correction requests.
Provides product availability and pricing.
Knowledge of EDI and other order processing functions and procedures such as creating SOPs for order processing.
Processing credits and rebills as required.
Proactively communicate on availability issues for urgent requests.
Work closely with the Order Trafficking team to facilitate customer on time shipments.
Function as a back-up CFL Advocate for other regions when necessary.
Perform other duties as assigned.

WHAT WE SEEK

Must be able to work with limited supervision in a fast-paced environment and have the ability to multi-task.
Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a customer claims.
Good written and pleasant verbal communication skills.
Must have 2 years of experience delivering customer service with a positive attitude and cheerful disposition.
Must be able to type 50 WPM.

EDUCATION

High School Diploma or equivalent experience

WHAT WE OFFER

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:

Paid Holidays
On-site self-service café / free gourmet coffee stations
Company sponsored FUN events!

WHO WE ARE

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP®, S.R. Smith®, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Del® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.

Expected hourly rate is $24.00. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation.

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The Company

Atlanta, GA

7,000 Employees

What We Do

We’re an industry‐leading, global company with a legacy of innovation. Our reach extends worldwide across both the residential and commercial pool and wellness markets. We now have over 7,000 employees, a presence in over 45 countries and the combined resources to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Offering an extensive array of quality‐designed pool and spa equipment, our portfolio includes some of the most trusted brands in the business: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody the passion for results, teamwork, and user focus that get us there.

Why Work With Us

Our company culture is what makes us all look forward to coming to work each day. It’s innovative, energetic, ambitious — and dare we say — FUN. Built on a solid foundation of corporate values that prioritize our employees and customers, our values are the code by which we live and breathe — not just writing on the wall.